Shipping policy

At New Roots, we want your order to reach you as quickly and smoothly as possible.

Order Processing

Orders are processed within 1 to 3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Delivery Times

After processing, estimated delivery time is:

5 to 7 business days

Please note that delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, or other circumstances outside our control.

Tracking Your Order

Once your order ships, we will send you a tracking link by email.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Please double check your shipping information before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to update your address before the order is processed, but we cannot guarantee changes once an order has been shipped.

Delayed Orders

If your order has not arrived within the expected delivery window, please check your tracking information first.

If there has been no tracking update for several days or you believe your package may be lost, contact our customer support team and we will help investigate the shipment.

Multiple Item Orders

In some cases, items from the same order may arrive in separate packages. If this happens, you will receive tracking information for each shipment where available.

Questions About Your Order

If you have any questions about shipping or your delivery, please contact our customer support team through the contact details provided on our website.